Assalamualaikum and hi, everyone!

So I've been to this restaurant to celebrate mom's birthday. I found it on facebook and there are quite a lot good rating on the restaurant. I found bad ratings & comments too, but since the good ones are more than bad (by so many differences), so I decided to give it a go.

And I hate it.

Bad, bad experience. 

I'm sharing this experience with you guys because I was so disappointed. And I would like to share so you guys who do business, especially food / restaurant business won't do the same. 

Well at first, the aunt waitress served us. And she's kind. But you know, to dine in at a restaurant when the tv which is turned on plays a serial killer story, to be exact, Dukun movie, is such a turn off. I even talked to the aunt, if she can change it to another movie since we're going to eat and it's actually rude to play some bloody human chopping movie while we're at it. 

She said the tv is set to the movie, can't help us change it because she don't know the settings. 

But since I already book to eat there, we just went and order what we were aiming for- shell out. I went with my mom and my younger brother & sister. So it was 4 of us. 1 kid, 1 teen. No man, and for sure, we won't eat as much as 4 adults/ 4 adult female + 1 adult male. 

With that amount of people, we ordered 1 portion of Kampung shell out and 1 portion of western shell out, each with free rice and we just need to add another 2 portions of rice. My little brother wanted to eat another western meal that day but since I already told my mom that we're gonna eat shell out, we decided to order them first and see the portion. I even add siakap stim lemon too. 

The portion is so big for 1 person each kampung and western set, right?

Western shell out

Kampung shell out

The taste of the kampung one, is so-so, while western set is quite okay. The only thing is that the seafood is not so fresh but since the price is quite cheap, only RM 19.90 per set so we didn't say much. Next time I'm gonna find somewhere else with fresher seafood. Siakap stim lemon is so-so too. nothing special.

Then comes the part when I wanna pay the bill. Total up, my bill is way so much expensive than what it was supposed to be. So I asked the cashier how do they calculate the order. So she read back my order, even tell me the 2 nasi tambah we add is foc, and everything was correct. Even their boss made fun of me saying that, "she ask you how did you calculate so tell her that you're using the cashier machine lah". I know that it was just a joke but heyyy you don't even know me. At least joke & look at me then say "haha joking!" ke, instead of making it sound like perli perli. =.='' Since my mom & sibling already waiting at the car, I just paid everything and go.

I was at home later that night, and I recheck the receipt. Guess what,.... They charged us for 4 portions. So I posted the review at their facebook page. A woman DMed me. Trying to explain the situation. she said these:

1. We cannot order 2 portion and eat for 4 person. 1 portion is for 1 person.

so, I said why no one inform us that we can't do so? 

2. She said the waitress is a new staff and just worked 2 days.

ceh, now blame the waitress lah. walhal no one explain to us. chef pon memandai masak tambah our order. And I gave her example. Say I was buying 1 McDonalds burger, and share it with my friend. McDonalds can't scold me/ simply add my order because it's my right to share it with whoever I want.

3. She said, "jgnla ckp mcmtu dik, Allah, xtahu nk niaga cemana dik".

Wait, tak paham nk niaga cemana? So the correct way to meniaga is to count how many people are eating and charge them with that? Then why bother taking orders? Why don't you do buffet style? That one count kepala apa. haih..........

1. EXPLAIN, EXPLAIN AND ALWAYS EXPLAIN!

- If we can't dine in a certain manner, please let us know. Example, We can't order 1 portion and eat for 2 people. 1 portion is only for 1 people. Please explain to us WHILE you guys are taking orders.

2. DON'T MEMANDAI

- If customer order 1, give them 1. You can give them 2 but charge them 1 only, another one as FOC. because customer order based on how much they want to eat + willing to pay.

3. BE SENSITIVE

- Music and movies played (if there is), must not contrast with your restaurant- place for people to DINE. not to enjoy horror movies, not pub also. 

4. PUT YOURSELVES IN CUSTOMERS' PLACE

- Imagine going to a restaurant and being treated a certain way your staffs treated you. Being served the same thing as you sell. Do you like it?

5. BE HONEST

- Yes, we are doing business to gain income, and we got bills to pay. But please remember, food is needed daily. If people love your food, staffs and your restaurant, they'll surely come again. Think of long term profit. Not maximizing short term profit and cheat customers until no one wanna come anymore. 

6. GIVE CUSTOMER WHAT THEY ORDER

- not simply change or add on their order especially if you wanna charge them additional payment

7. IF REALLY NEED TO CHANGE CUSTOMERS' ORDER, ASK THEIR PERMISSION FIRST

- Seriously what's wrong with asking? If they don't want, you can suggest them something else. 

I honestly wanna do the review on this restaurant so at least people can search and find out more about the restaurant but since it turned out this way, I malas! and I'm sorry as I wont tell you which restaurant is this because I don't want people to boycott their business. I hope they will serve better, but surely as for me, I'M NOT GOING THERE ANYMORE~ 

Besides, If I mention the restaurant name, people will say "orang melayu jatuhkan orang melayu. Macam mana orang melayu nak maju?". LOL. So I decided to share things I thought as customers jelahhhh. 

Please, please do business honestly and rightfully. Take big companies as example. If people go to ABC restaurant and order cheesy wedges, they got cheesy wedges and pay for cheesy wedges. It's up to them if they wanna share it even with 10 people. If it's not enough, they'll buy more. If they can't afford to buy more, at least they got to taste the cheesy wedges. Imagine 3 people starving, they have just enough money to buy 1 serving of cheesy wedges, but ABC didn't let them to as 3 people must eat 3 servings. The 3 people will continue being hungry, ABC Restaurant also got no sales at all sebab diorang tamak.

Get it?

p/s: suddenly remember the time my friend and I went to a restaurant. We ordered Mee Kari Udang, got Meggi Kari Udang instead. LOL.

That's all for now. More restaurant/ product reviews coming soon.

Till then, 

Thank you for reading this entry!

hani shubie